This seems obvious, but I'll write it down...
For really bad bugs:
0- Try to fix the bug quickly
1- Revert any changes you made trying to fix the bug quickly
2- Collect data from each component, logs, etc...
3- Reproduce the bug and automate it
4- Simplify the bug conditions when possible
5- Look for connections and coincidences in the data
6- Brainstorm theories and test them
7- When you fix the bug, verify against the report
8- Make sure fix does not break other code
Bug tracking notes:
Break data for a bug into three categories, and log them correctly.
1- Facts
2- Questions
3- Theories that turned out to be wrong
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